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Welcome to the July 2023 issue of our newsletter.
Welcome to Our Latest Newsletter
According to the Institute of Customer Service’s (ICS) most recent UK Customer Satisfaction Index, more companies have declined in service than improved. In 2021 and 2022, customer satisfaction with complaint handling showed a steady improvement but this has now stalled and other areas of customer satisfaction that are predictive of business performance have also declined.
In today’s economy, keeping customers happy and getting them to remain loyal is essential. Happy and successful customers are the lifeblood of any business. They are what transforms your growth from a funnel into a flywheel.
The first article below provides some of the key areas to focus on.
While we know there are some brilliant examples of above and beyond customer care from our clients, there is always room for improvement. If you would like to discuss any service issues, please contact tinac@peplows.co.uk.
Below is our round-up of the latest tax and business news. Please contact us if you want to talk about how these updates affect you or your business. We are here to support you!
Key areas in customer service
New information hub launched to help limited company directors make the right decisions at the right time
Deadline for topping up NI contributions extended again to 5 April 2025
A tribunal has recently ruled that a supplier of temporary accommodation to tourists and business travellers can use the Tour Operators Margin Scheme (TOMS)
Annual Tax on Enveloped Dwellings reminder
HMRC to be given further powers to collect information regarding dividends and number of hours worked by employees
Latest HMRC tax webinars
Self-Assessment threshold change
Cyber-attacks - protect your business!
Rogue business rates agents - be aware!
Are you claiming a tax refund for all your work expenses?
Working from home and the £6 per week allowance
Government funding for free childcare offers
Is “Going Green” an option for smaller businesses?
Retirement planning - are you on track?
Making Tax Digital for Income Tax update
Alcohol Duty system changes are imminent
Charities gain new powers as more legislative changes come into force
08 Apr 2024
HMRC's decision to halt its plans to restrict taxpayer helplines and direct people to online services instead has been met with relief by the Federation of Small Businesses (FSB).
The Chancellor made further changes to National Insurance contributions (NICs) following the cuts made in the Autumn Statement 2023.
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