Client reviews

“I don’t write reviews.

In the case of Peplows, however, I am going to break that rule.

Tina, Mark and the rest of the team have been looking after my business and personal financial affairs since 2017. During that time, we have all had to face the uncertainties of lockdowns, adapting to different styles of working and new commercial models.

Throughout – Peplows has been a consistent and constant source of support and guidance. Alongside having to deal with an everchanging landscape they had to manage my unparalleled levels of poor administration, late and often incomplete responses – all with a patience and cheerfulness that was quite remarkable.

I have never felt less than a valued client and reassured that every interaction with HMRC would be timely, accurate and complete.

Tina, Mark, Thomas, Lauren and Tracey – Thank you.”

Stephen Buckley

“I was very happy with Lauren the Accountant and the way she had explained everything to me, I have never started a business before and I feel very positive and optimistic about the future with this company, I would definitely recommend Lauren to anyone wanting to start a business.”

Ben Stephenson

“Peplows are super knowledgeable and a great, more modern style accountancy where the customer service is top dollar. Being reasonably new to business Peplows have been great in answering questions and going the extra mile with VAT returns etc that are coming down to the line. Special mention to Shannon who worked until 9pm to solve my VAT issues on deadline day.”

Ryan Conaghan

“I am highly impressed with the professionalism and high frustration tolerance demonstrated by Lauren and Mike, the director, at Peplows Chartered accountants. I have been a client for nearly 4 years, and they have consistently helped me even with challenging requests. Lauren has been my trusted accountant for approximately 10 years now, and I am very grateful for her unwavering support.

I highly recommend Peplows to any self-employed individual or small business owner searching for reliable, loyal, and trustworthy accounting services in the UK.”

Tobias Reckstadt

“Our finance management has greatly improved since appointing Peplows, from problem solving to thought leadership. The due diligence would not have been possible without Peplows’ involvement and at every point I felt comfortable to personally warrant the information they provided.”

Josh Barling, Sellerdeck Ltd

“I cannot recommend Peplows Chartered Accountants highly enough. They are simply the best team of accountants I have had the pleasure of dealing with. Debbie is simply brilliant. She helped us save a whopping 10K SDLT on the purchase of a commercial property last year. I can't thank her and her team enough. Thank you from the bottom of our heart.”

Antonio Genco

“Peplows have been our Accountants for over 20 years and during this time we have built an excellent working relationship with them. We have always found them to be professional, efficient, knowledgeable and helpful. It has been invaluable having a single point of contact who understands our Practice Structure really well and is therefore able to answer queries promptly. Over the years they have supported us with both partnership and property matters. They are always at the end of the phone/e-mail and happy to deal with our queries.

Taking on financial responsibility for a practice can be a daunting process for a GP who may have little prior experience in business or finance. The team at Peplows have been invaluable as a trusted resource for me whatever my query. Their knowledge of our business and our principles over the years is reassuring and adds to the efficient service.”

Dr Ben Ward

“Thanks very much to you [Shannon Franklin] on digging me out of, what felt like, a very big hole this week!

Your response to me and the needs of the business in the time we have had has been really impressive and very much appreciated… good job!”

Paul Chivers, Evergreen Capital Limited

“Debbie and the team at Peplows have been absolutely wonderful. I could not recommend them enough. They have provided an excellent service throughout our time with them. If you are looking for a quality, trustworthy service which comes with good value for money then look no further.”

Rupert Critchley

“Let's be honest about changing accountants. It's something you would wish on your worst enemy because it's a nightmare. In twenty years in business, I have done it several times. This is the first time it went smoothly. Lauren took a tangled mess of accounts and straightened it out. We now spend far less time monthly on accounts and I have real information that makes the business more profitable. Going forward, short term we are going to survive Covid and long term the company will grow. By now you should know I highly recommend Lauren and the Team at Peplows.”

Stuart Saunders, Cash Generator

“Debbie, Shannon & the team at Peplows are always there to provide helpful and professional advice. The level of support is second to none and I really can't recommend them highly enough.”

Chris Harvey

“Debbie at Peplows was efficient, professional and to the point, helped claim tax back because of their expertise and knowledge which I may not of claimed otherwise so thank you for your excellent service.”

Amanda Barrow

“Previously, when we were on the DIY stage of doing everything relating to property including our Tax Returns etc, we didn’t realise that we have been paying the Tax-Man over and above what we should have been paying. In the 2011/12 Tax Year, if we had continued the way had done our taxes, our tax bill would have been just over £8,000. Since we joined Debbie at Peplows, our tax that year was £700, a saving of £7,300. Furthermore, she managed to help us recover some of the overpaid tax and we received two cheques from HMRC for over £3,700. So, in effect, we managed to save over £11,000 in our first year of being clients of Peplows. For us, this is a massive advantage of being associated with such experts and like-minded people.”


“I would like to thank you for the presentation just now.

I have to say Mark [Thompson] and the whole team were very helpful during these times.

And the processes you have set up are spectacular.

Your business for me is a great example of how things should work.

This is the impression I get as the client.”

Nataliya Makhonina-Byrdan (June 2020 during COVID-19 Pandemic)

“Debbie, you and your team are unsung stars! Your dogged approach and unrelenting work rate to prove HMRC wrong is unparalleled. Thanks again!”

Chris Roe

“When a friend mentioned he had found a great firm in Exeter and I should see what they’re like, I wasn’t expecting this result!

So, how comes a firm in Exeter, of all places, would know about international tax - I’m astounded! And your instantaneous response was second to none. Rather than deal with a big city firm I’m encouraged by your expertise. You’re outstanding.”

Harry Heslop

“Since moving my tax affairs to Peplows, I have been extremely impressed by the quality, speed of service and general courtesy of everyone.

Thank you for providing my accounts and the details required by my financial adviser so promptly - superb service.”

Guy Thompson, MCMI

“Starting a business is exciting and one of my first tasks was to try and find an outstanding accountant. Thank goodness for Peplows and Paul Guest! He was calm, friendly, professional and extremely well-prepared. Paul talked us through every aspect of financing, employment, tax and planning responsibilities so I now feel that I have a solid foundation on which to build the business. I certainly feel that I can ask any questions and would recommend both Paul and Peplows wholeheartedly.”

Jane Fincham, Harbour Bookshop

“An amazing group of accountants. Very knowledgeable and an invaluable part of my business power team. Also very open to answering all manner of silly tax questions! Thanks!”

Matt Baker

“Over the last 30 years we have made full use of our Accountant’s services - financial, management, planning etc. Our entire experience of all Peplows staff has always been very good.

Debbie Franklin has now advised and guided us for some 3 years – specifically and recently, additional to the normal annual services, with the representations to HMRC and the compliance with Companies House detail which has enabled us to transfer the business as a continuing concern. She has managed the process throughout.

We are delighted to have this opportunity of recording our appreciation for all her professional help, and for the personal style and patience with which she has worked with us. We will miss her as a person and recommend her services – absolutely and unreservedly.”

Roy and Clare Robinson (Formerly ACT (Devon) Ltd)

“I have worked with Peplows for the last 20 years. Not only in our own business The Venus Company but also as accountants to Food & Drink Devon. During this time I have found them to always be extremely helpful and proactive.

They have an understanding of the Food & Drink sector and their advice has been solid and a steadying hand. I would not hesitate to recommend them.”

Michael Smith (The Venus Company and former Chairman of Food & Drink Devon)

“Very professional, prompt and efficient service and would highly recommend for financial needs. Peplows were recommended to us as Debbie Franklin's area of expertise is property investment and her wealth of knowledge and straight forward approach is invaluable when trying to sift through the do's and don'ts of property.”

Julie Massey

“Paul [Guest] was an absolute rock. He has extensive knowledge and experience and he guided me though the process with a quiet confidence that was an incredible calming influence. I honestly don’t think I could have done it without him.”

Brian Watson (On acquisition of SES Recruitment Consultants Ltd)

“I have dealt with many professionals over the course of the last 2 years whilst trying to make building my house a reality and I can honestly say you [Debbie Franklin] have been the most helpful, reliable and professional of all. Not only have you offered me sound advice but nothing has ever been too much trouble for you.

If I hear of someone searching for an accountant, I will send them your way.”

Mary Omina-Weyama

“My Wife and I recently employed the services of Peplows and they have been absolutely fantastic!!! They are extremely professional and responsive and 'they know their stuff'. We are really pleased that someone recommended Debbie to us and are really looking forward to working with Peplows and growing our business. We would highly recommend Peplows.”

Jitesh Patel