July 2023

Welcome to the July 2023 issue of our newsletter.

July 2023

Welcome to Our Latest Newsletter


Customer Service Matters

According to the Institute of Customer Service’s (ICS) most recent UK Customer Satisfaction Index, more companies have declined in service than improved. In 2021 and 2022, customer satisfaction with complaint handling showed a steady improvement but this has now stalled and other areas of customer satisfaction that are predictive of business performance have also declined. 

In today’s economy, keeping customers happy and getting them to remain loyal is essential. Happy and successful customers are the lifeblood of any business. They are what transforms your growth from a funnel into a flywheel. 

The first article below provides some of the key areas to focus on.

While we know there are some brilliant examples of above and beyond customer care from our clients, there is always room for improvement. If you would like to discuss any service issues, please contact tinac@peplows.co.uk.

Below is our round-up of the latest tax and business news. Please contact us if you want to talk about how these updates affect you or your business. We are here to support you!

Key areas in customer service

New information hub launched to help limited company directors make the right decisions at the right time

Deadline for topping up NI contributions extended again to 5 April 2025

A tribunal has recently ruled that a supplier of temporary accommodation to tourists and business travellers can use the Tour Operators Margin Scheme (TOMS)

Annual Tax on Enveloped Dwellings reminder

HMRC to be given further powers to collect information regarding dividends and number of hours worked by employees

Latest HMRC tax webinars

Self-Assessment threshold change

Cyber-attacks - protect your business!

Rogue business rates agents - be aware!

Are you claiming a tax refund for all your work expenses?

Working from home and the £6 per week allowance

Government funding for free childcare offers

Is “Going Green” an option for smaller businesses?

Retirement planning - are you on track?

Making Tax Digital for Income Tax update

Alcohol Duty system changes are imminent

Charities gain new powers as more legislative changes come into force