You are using an outdated browser. Upgrade your browser today for a better experience of this site and many others.
The recent Post Office Horizon scandal, given further exposure by the related TV drama, provides a cautionary tale about the perils of overlooking the human impact of technology decisions.
The Post Office's Horizon accounting system erroneously implicated postmasters in financial irregularities and led to severe consequences, including loss of reputation and even imprisonment, for innocent individuals.
These mistakes have underscored the importance of emphasising the human element in decision-making processes and the danger of relying too heavily on technology. This is a particularly pertinent reminder in view of the increased use of AI in business processes.
For business owners keen to avoid a similar pitfall, it would be prudent to give adequate thought to key questions such as:
Looking at the ramifications and costs of the scandal, placing people at the forefront of decision-making processes is not just ethically sound but could be vital for the ongoing success and sustainability of the business.
07 Oct 2025
Chancellor Rachel Reeves has been urged to cut National Insurance contributions (NICs) and increase Income Tax to create a 'level playing field' and protect workers' pay.
The government's Budget Board must focus on easing the cost of doing business, says the Institute of Directors (IoD).
Would you like to download our mobile app from the App Store?