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The student loans company has issued the following information to help customers to contact them to discuss whether or not they are entitled to a repayment.
They state that repayment call waiting times are currently ”longer than usual” and they are asking customers to first check if they’re due a refund using their dedicated page Repaying your student loan: Getting a refund - GOV.UK (www.gov.uk).
Customers who think they might have made a repayment in a previous tax year, but earned below that tax year’s annual repayment threshold can check their previous year’s statements on their online account https://www.gov.uk/sign-in-to-manage-your-student-loan-balance.
Repayment thresholds vary depending on what loan plan a customer is on, to check the plan type visit: https://www.gov.uk/repaying-your-student-loan/which-repayment-plan-you-are-on
See: Update on Repayment contact services - GOV.UK (www.gov.uk)
06 Nov 2023
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