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A new trial system aims to identify taxpayers seeking help with specific queries which HMRC considers can be resolved online. Such callers will be sent a text message containing relevant links.
Callers to HMRC’s income tax helplines from a mobile phone will be dealt with in one of the following three ways:
The trial runs until the end of this financial year.
See: New SMS service launched on HMRC helplines | The Association of Taxation Technicians (att.org.uk)
08 Jul 2024
The UK's business groups have pledged to work in partnership with the new Labour government to revitalise the nation's economy.
The UK's tax gap estimate rose to a record to £39.8 billion in 2022/23 as small businesses accounted for almost two thirds of unpaid tax, according to HMRC's data.
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