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A new trial system aims to identify taxpayers seeking help with specific queries which HMRC considers can be resolved online. Such callers will be sent a text message containing relevant links.
Callers to HMRC’s income tax helplines from a mobile phone will be dealt with in one of the following three ways:
The trial runs until the end of this financial year.
See: New SMS service launched on HMRC helplines | The Association of Taxation Technicians (att.org.uk)
07 Oct 2025
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